Last Updated: [Insert Date]

Welcome to Portwest Sales (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website gardentoolsoffers.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Acceptable Use

Our website is designed for professional landscapers and home gardening enthusiasts to browse and purchase quality outdoor equipment and gardening tools. You agree to use our site only for lawful purposes related to these activities.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product designs, and images, is the property of Portwest Sales and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to misuse our website content or attempt to reverse engineer any aspects of our online platform.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our professional-grade gardening tools and outdoor equipment. However, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you promptly.

2.3 Intended Use

Our products are designed for professional landscaping and home gardening use. You agree to use all tools and equipment according to manufacturer guidelines and applicable safety standards.

3. Orders and Payments

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this will not affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.

3.4 Order Confirmation

You will receive an email confirmation upon order placement. A second email with tracking information will follow once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide except to certain remote areas in Asia and other regions. Customers in eligible regions are responsible for any customs fees, taxes, or import duties.

4.3 Delivery Issues

If you experience delivery problems, please contact us within 48 hours of the estimated delivery date. For damaged shipments, notify us within 48 hours of receipt with photos of the damage.

User Responsibility: Please ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect addresses.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for items in original, unused condition with all packaging and tags attached. Proof of purchase is required.

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Opened/inflated Inflatable Swimming Pools
  • Used Cutting & Grinding tools
  • Used Drill Bits
  • Opened Grow Your Own kits

5.3 Return Process

To initiate a return:

  1. Email [email protected] with your order number and reason for return
  2. Wait for return authorization and instructions
  3. Ship items to our San Antonio warehouse

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

User Responsibility: You are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping.

6. Liability and Disclaimers

6.1 Product Use

Portwest Sales is not liable for injuries or damages resulting from improper use of gardening tools or outdoor equipment. Always follow manufacturer instructions and safety guidelines.

6.2 Website Availability

We strive to maintain uninterrupted site access but cannot guarantee availability at all times due to maintenance or unforeseen technical issues.

6.3 Limitation of Liability

Our total liability for any claim related to your use of our website or products is limited to the purchase price of the items in question.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

7.2 Governing Law

These terms are governed by the laws of Texas, USA. Any disputes will be resolved in the courts of Bexar County, Texas.

7.3 Contact Information

For questions about these terms:

Portwest Sales
1160 Sigley Road
San Antonio, TX 33576
USA
Email: [email protected]

Thank you for choosing Portwest Sales for your professional gardening and outdoor tool needs. We’re committed to providing quality products and excellent service to help you achieve your landscaping and gardening goals.