Welcome to Portwest Sales’ FAQ section! We’ve compiled answers to common questions about our garden tools, power equipment, and shopping experience. Whether you’re a DIY enthusiast or professional landscaper, find the information you need below.

Product Questions

What types of products do you specialize in?
We specialize in high-quality garden tools and power equipment including:
  • Artificial carpet grass for landscaping
  • Power tools like cordless drills and wrenches
  • Gardening essentials (hoses, cultivators, irrigation systems)
  • Outdoor living products (inflatable pools, BBQ equipment)
  • Hardware (fasteners, bolts, cutting tools)
Are your power tools suitable for professional use?
Yes! Our cordless power tools and drill bits are professional-grade, designed for both serious DIYers and trade professionals. We carefully select durable equipment that stands up to regular use.
Do you offer replacement parts for tools?
While we primarily sell complete tools, we do carry accessories like drill bits and fasteners. For specific replacement parts, please contact our support team at [email protected].

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 days after dispatch with full tracking
  • Free Shipping (orders over $50): Via EMS, arrives in 15-25 days after dispatch
All orders process within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship worldwide from our Texas warehouse, except to some Asian and remote regions. Our global customers—from backyard gardeners to landscaping pros—appreciate our reliable delivery network.
How are large items like inflatable pools shipped?
Bulkier items like inflatable pools and outdoor cabinets are securely packaged and typically ship via our Free Shipping option (EMS). These may take the full 25 days for delivery.

Returns & Exchanges

What’s your return policy?
We stand behind our products! You may return any item within 15 days of receipt if it doesn’t meet your expectations. Please contact us at [email protected] to initiate a return.
Can I return used tools?
Lightly used tools may be returned if they’re in resellable condition with original packaging. For safety reasons, we cannot accept returns on heavily used cutting tools or damaged power equipment.

Payments & Accounts

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Do you offer business accounts for professionals?
Yes! Landscaping professionals and contractors who regularly purchase fencing materials, power tools, or bulk garden supplies may qualify for business account benefits. Contact us for details.

Customer Support

How can I contact your support team?
Our Texas-based team is happy to help! Email us at [email protected] for:
  • Product recommendations (e.g., choosing between cultivators)
  • Order tracking
  • Shipping inquiries
  • Business account setup
We typically respond within 24 business hours.
Where is your physical location?
Our headquarters and warehouse are located at:
1160 Sigley Road, SAN ANTONIO, US 33576
(Please note this is not a retail storefront – we operate as an online retailer only.)

Didn’t find your answer here? Our gardening and power tool experts are ready to assist! Reach out anytime at [email protected].